Reference

Terms & Conditions that protect you

When you open an account with kodealam1, you enter into a clear agreement about how deposits work, when withdrawals clear, and how your data stays secure.

Account rules in plain languageDeposit and withdrawal clarityYour data protection rightsDispute resolution steps

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What our terms cover

kodealam1 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern everything that happens inside your kodealam1 account — from the moment you register through every deposit via DANA, OVO, GoPay or QRIS, to live casino play, sportsbook betting, and withdrawal requests. They spell out your responsibilities (accurate registration details, lawful use), our obligations

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(fair gameplay, fast payouts, data security), and how disputes get resolved. Access to kodealam1 depends on local law; where local law permits, we offer real-money account play in supported regions. Your account balance belongs to you at all times; we hold it in trust and process
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withdrawals according to our verification steps. These terms apply to all devices — mobile app, tablet, desktop — and all game types in our lobby.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY QUESTIONS

How to contact us about these terms

Team online

Email support

Reach us at [email protected] with any question about your rights under these terms, account access, or data requests. We aim to reply within 24 hours on weekdays.

Live chat in-lobby

Open your account and tap the chat icon. Our team handles account rule questions, withdrawal holds, and dispute reports in real time, seven days a week, 08:00–22:00 Indonesia time.

Account settings

Inside your account, go to Security → Account Terms. You can review the full policy, request a data download, or report a terms breach directly from there.

HOW WE PROTECT YOU

Security and data handling under our terms

Account verification

When you register, we collect your name, email and phone number to verify your identity. Withdrawals require a second verification step with your linked payment method — DANA, OVO, GoPay or QRIS — to prevent fraud.

Data retention

We keep your account data for the lifetime of your account plus three years after closure, as required by local financial law. Transaction records are retained for dispute resolution and audit purposes.

Encryption and storage

All deposits, withdrawals and balance transfers use bank-grade encryption. Your payment method details are tokenised — we never store your full card number or bank account on our servers.

Third-party sharing

We share account and transaction data only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-detection services, and authorities where local law requires. We do not sell your data.

Access and deletion

Request a copy of your personal data by emailing [email protected] or using the Account Settings menu. Account deletion removes your data after the retention period unless a dispute or audit is pending.

Dispute escalation

If you believe we've breached these terms, contact support with details. If we do not resolve it within 14 days, you can escalate to our compliance officer at [email protected].

Common questions about your account terms

Yes. Open your Account Settings, tap Manage Account, and select Close Account. Your balance will be withdrawn to your registered payment method within one business day. Any pending disputes or audit holds will delay closure until resolved.

Tap Forgot Password on the login screen, enter your email, and we'll send a reset link. Verify your identity by entering the code sent to your phone number on file. You can then set a new password and regain full access immediately.

Daily Deposit references depend on your payment method and account age. DANA, OVO and GoPay typically allow up to 50,000,000 IDR per transaction; QRIS up to 100,000,000 IDR. Withdrawals follow the same limits. Contact our support team if you need higher caps for a specific session.

Accounts inactive for 12 months enter a dormant state. Your balance remains yours. To reactivate, simply log in or contact support. We do not charge inactivity fees or expire balances under these terms.

Breaches include using false identity details, sharing your account with others, attempting to manipulate game outcomes, or making deposits from payment methods not registered to you. We will freeze your account during investigation and contact you with findings.

No. Your account is non-transferable and personal to you. Balance transfers between your own accounts or payment methods are allowed; transfers to other people violate our terms and will be reversed.

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby and play. You can disable non-essential cookies in your browser settings without losing core functionality. Read our full cookie policy in Account Settings → Privacy.

Terms & Conditions that protect you

How to contact us about these terms

Email support

Live chat in-lobby

Account settings

Security and data handling under our terms

Account verification

Data retention

Encryption and storage

Third-party sharing

Access and deletion

Dispute escalation

Common questions about your account terms

01 Can I close my account whenever I want?

02 What happens if I forget my password?

03 Are there limits on how much I can deposit or withdraw?

04 How do you handle account inactivity?

05 What counts as a breach of these terms?

06 Can I transfer my account balance to another person?

07 How do you use cookies and tracking on my device?

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