Reference

Our Legal Framework and Your Account

At kodealam1, we operate with clear policies so you know exactly where you stand when you open an account, make deposits via DANA, OVO, GoPay or QRIS, and…

Account Ownership RulesPayment VerificationData ProtectionSupport ChannelsYour Rights

Explore the Lobby Read FAQ

Account Terms and Jurisdiction

kodealam1 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with kodealam1 is governed by the terms you accept when you register. Access and eligibility depend on local law. We verify your identity during account creation and before withdrawals to comply with payment-processing standards. Deposits through DANA, OVO, GoPay and QRIS are processed according

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to each provider's terms; withdrawal requests are checked and sent to your registered payment method within our standard timeframe. If your account is closed or restricted, we notify you through your registered email and offer a path to request clarification through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP HERE

How to Contact Us About Legal Issues

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of the lobby. Our team responds during support hours to questions about your account terms, payment holds or data requests. Available on desktop and mobile.

Email Support

Send a request to our legal inbox with your account details and a clear description of your concern. We respond within one business day. Use this channel for formal disputes or requests to review your account status.

In-Account Settings

Navigate to Settings > Legal & Privacy to view your account terms, download your data request form, or flag account concerns directly. Submissions are logged and escalated to our compliance team.

SECURITY & PRIVACY

How We Protect Your Information

Data Handling

We store your personal and payment data on encrypted servers and do not share it with third parties outside our payment and anti-fraud partners. Your DANA, OVO, GoPay or QRIS details are never stored in plaintext on our system.

Cookies and Tracking

We use essential cookies to keep your session active and functional cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Account Security

Your password is hashed using industry-standard encryption. We recommend a unique password and enable two-factor verification in your account settings for extra protection against unauthorized access.

Data Retention

We keep your account data for as long as your account exists. After you close your account, we retain transaction records for five years to meet anti-money-laundering and tax requirements, then delete personal details.

Your Data Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where legally permitted. Submit requests through Settings > Legal & Privacy or email our support team.

Dispute Resolution

If you believe we have violated your privacy or breached our terms, contact support first. Unresolved disputes can be escalated to our legal team for investigation and mediation.

Frequently Asked Questions About Legal

When you close your account through Settings > Account > Close Account, your active balance is refunded to your last payment method within two business days. We retain your transaction history for regulatory compliance. You can reopen an account anytime by registering again with the same email address.

During your first withdrawal, we ask for government ID or passport to confirm your name matches your account. For deposits via DANA, OVO, GoPay or QRIS, the payment provider also verifies your mobile number. This protects both you and our payment partners from fraud and money laundering.

Yes. Go to Settings > Legal & Privacy and select 'Request My Data'. We compile your account history, deposits, withdrawals and profile information into a downloadable file within five business days. You can also request corrections or deletion where permitted by law.

We suspend accounts if we detect terms violations, unusual activity, or regulatory concerns. You receive an email explaining the reason and the steps to appeal. Contact support to request a review. We aim to resolve disputes within ten business days.

We store transaction data for five years to comply with anti-money-laundering and tax reporting rules. After five years, transaction records are archived separately from your personal details, which are deleted when no longer needed.

Your deposits and withdrawals via DANA, OVO, GoPay and QRIS are governed by both our terms and each provider's terms. We guarantee that funds are processed securely; each provider handles dispute resolution for their own transactions independently.

Yes. Navigate to Settings > Profile > Personal Information to change your email or name. Name changes require verification with government ID and are reviewed by our compliance team. Updates take one to three business days to process.

Our Legal Framework and Your Account

How to Contact Us About Legal Issues

Live Chat Support

Email Support

In-Account Settings

How We Protect Your Information

Data Handling

Cookies and Tracking

Account Security

Data Retention

Your Data Rights

Dispute Resolution

Frequently Asked Questions About Legal

01 What happens if I close my account?

02 How do you verify my identity before withdrawal?

03 Can I request my personal data from kodealam1?

04 What is your policy on account suspension?

05 How long do you keep transaction records?

06 What payment methods are covered by your terms?

07 Can I update my legal name or email on file?

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